Auto Repair | Oil Change | Brakes | Tires - Midas Middletown, RI 02842 (2024)

Ally P

2.0 of 5 stars

Apr 26, 2024

I went in for my check engine light. They ran a diagnostic which cost $183. Another Midas quoted they charge $140. It ended up being just a broken gas cap. They told me it was an expensive gas cap and charged me $170 total for a gas cap plus $20 labor fee. And told me they had to get the part and I could pay and come back later. immediately after I paid I knew I was over charged. I called the dealership they said they would replace my gas cap $40 total. I was able to get refunded with Midas for my gas cap price that they charged me. But overall it didn’t feel good to get so over charged for a gas cap and I almost just paid it bc they were very convincing it needed to be done and that it was just an expensive part when that wasn’t the case. Also I was told that I had a nail in my tire and the placement of the nail indicated the whole tire needed to be replaced which turned out not to be true when I got a second opinion I discovered the tire could be patched as it was in good condition. Overall I felt I was being overcharged and taken advantage of with pricing and I’m glad I went for a second opinion as the dealership was able to give me a better price and advice about my vehicle

Dr. De Marzio

1.0 of 5 stars

Mar 12, 2024

Practice honesty, friendliness, listen to what the customer is trying to tell you about what they know about THEIR VEHICLE!! rather than rudely dismiss the customer, talk over them, and so forth.

Nati

1.0 of 5 stars

Feb 22, 2024

I told them I was waiting at checkin and they tried to call me. I was left waiting for an hour . Until I said I'm right here! The price was exorbitant. $800. for parts that cost $350.00 at OReilly. $500. for an hour and a half of work. I don't think so. I walked out!!?!

Anonymous

5.0 of 5 stars

Feb 19, 2024

Honest repairs at market pricing

AK

5.0 of 5 stars

Dec 05, 2023

He explained it slowly so I could understand.

Anonymous

1.0 of 5 stars

Nov 16, 2023

I scheduled oil change and tie rotation and alignment for 1pm. It took over two hours which is unacceptable. All other service centers take an hour at the most but usually it’s much less. No one communicated to me that it would be over two hours when I arrived and no one informed me throughout the process how long it was going to take. At the one and a half hour mark I was told that they were just wrapping up and I would be done soon. Then 20 minutes later I was told they messed up with the timing and they still had lots of work to do. I needed to be home at 3pm to pick my 5 year old son up at the bus stop and because of the lack of communication and misinformation I was not able to pick him up and it caused a major problem. It should never take over two hours for an oil change and I should have been given an accurate time right from the beginning

Bridgette

2.0 of 5 stars

Nov 10, 2023

I asked for a synthetic blend oil change and they performed a full synthetic oil change. The price was double what I was expecting.

Nico B

4.0 of 5 stars

Nov 03, 2023

It was the first time I went to a shop and they did not mention anything about the oil leak my car has been experiencing.

CRL

2.0 of 5 stars

May 02, 2023

Charged $80 to change batteries in key fobs - $25 per battery + $30 labor

Anonymous

1.0 of 5 stars

Apr 25, 2023

Never had a problem with my struts or it leaking. They wanted me to get a card and pay more than $2000 and they put 5w 30 oil instead of 5w 20

Vic B

1.0 of 5 stars

Feb 24, 2023

Paid twice what an oil change usually costs me AT THE SAME MIDAS. Given a nonsense explanation for the increase in cost (difference "velocity" of oils-I think this expert meant "viscosity"). Also was charge for installation of wiper blades-something any NAPA or Auto Zone, etc. will do for FREE) despite the fact that other services were being performed and that installing wiper blades takes all of one minute. No adjustment or other customer satisfaction attempt was offered when I expressed my dissatisfaction. I've been a customer here for YEARS with several cars. I don't know if this shop is under new management or what but something sure changed. I won't be back and I have already recommended to a coworker that their scheduled appointment be cancelled.

Jennifer A.

5.0 of 5 stars

Feb 13, 2023

The staff was friendly and honest. They told me I did not need a service that my dealer had quoted over 2,000. I would highly recommend this location to my family and friends. I know they will be in honest hands, with excellent service.

Malena

5.0 of 5 stars

Feb 11, 2023

The staff were phenomenal. They were professional, friendly, and timely. The man at the counter actually changed my oil because he didn’t want me to wait too long (another staffers were working on other cars). The overall atmosphere was warm and welcoming. I will go back for other services.

Repeat customer

5.0 of 5 stars

Jan 23, 2023

Service was in line expectations

LO

5.0 of 5 stars

Jan 06, 2023

The employees are very friendly and talked to me about all my questions I had.

WC Middletown

5.0 of 5 stars

Dec 24, 2022

Ease of scheduling and the service was completed quickly

WaltersMom2014

5.0 of 5 stars

Dec 12, 2022

My vehicle inspection took way less time than anticipated, maybe 10 mins? The staff was friendly, professional, and the price was right. Scheduling was easy and having to reschedule my original appointment was seamless. Overall a fantastic experience!

Tristrplt

5.0 of 5 stars

Dec 08, 2022

Was able to schedule same day service to fit with my day off. Manager was extremely helpful.

BB116

5.0 of 5 stars

Dec 06, 2022

Great Team at the Middletown, RI business. They are polite, experienced and professional. I've been going there for years, and hope the new ownership is as great as in the past when Jim was there. So far so good!Nice clean waiting area, with fresh new magazines, and clean chairs and floor....the details matter and made the wait pleasant.The mechanics who've been there for years deserve a raise. They are gold. And I trust them with my car.

Stableyr

4.0 of 5 stars

Dec 06, 2022

$300 for break pads seems pretty overpriced. I also had two separate things done and they wouldn't accept a coupon for each - only one coupon total. Now had I had the two repairs done on separate days, then both coupons would have been accepted. I could totally understand only the best coupon applying to a single job but that wasn't the case in this instance. It's a small thing really - like $25 on a $1000 bill, but it makes me less trusting of the establishment overall.

Katie

5.0 of 5 stars

Dec 05, 2022

Sean on East Main Rd in Middletown, RI is the best!

Andy

5.0 of 5 stars

Dec 02, 2022

Smooth, fast and clear service. Excellent compared to other shops.

Ed S.

5.0 of 5 stars

Nov 26, 2022

I was told to come right in, they did what I needed right away.

KB

5.0 of 5 stars

Nov 25, 2022

Friendly, affordable, timely

Anonymous

5.0 of 5 stars

Nov 23, 2022

Easy appointment setup, very quick completion and very friendly staff

Ben A

5.0 of 5 stars

Nov 23, 2022

Helpful counter person

Anonymous

5.0 of 5 stars

Nov 18, 2022

Good people

Strider

5.0 of 5 stars

Oct 28, 2022

I have been going to this Midas for years because of Jim who I completely trust. Since my first time there Jim has always been honest, kind, and personable. Recently a new oil change business opened very close to my house and they get excellent reviews. I will continue to drive further to this Midas because of Jim.

Anonymous

5.0 of 5 stars

Sep 27, 2022

The text message reporting the results of the curtesy check (including photos) was amazing.I wish that this report could be uploaded to "my garage" and access later.

Phil P.

5.0 of 5 stars

Aug 20, 2022

Service manager was very polite and explained the problem in great detail.

PC

5.0 of 5 stars

Aug 15, 2022

Repaired within the time specified l. No overcharging. Knowledge staff

Anonymous

5.0 of 5 stars

Aug 06, 2022

Very friendly, great job, timely service

Retired in RI

5.0 of 5 stars

Jul 25, 2022

Online appointment was easy, the car inspection was done when scheduled and was extremely quick without any problems.

CS

5.0 of 5 stars

Jun 28, 2022

Friendly, fast and no trying to sell things not necessary.

Vicki M

5.0 of 5 stars

Jun 27, 2022

Very efficient and friendly

Phil P.

5.0 of 5 stars

Jun 24, 2022

Jim was very accommodating and scheduled a driver from Lyft to take me home. He sent me a text with photos showing the problem with my brakes and explained why there would be extra charges.

Warren

5.0 of 5 stars

Jun 20, 2022

extremely friendly service and never pushed to get a service that might eventually be needed.

Phil P.

5.0 of 5 stars

May 05, 2022

Friendly service, great price!

Angelo P.

5.0 of 5 stars

Apr 01, 2022

I've been going to midas for years now and they always put A+ job and stuff very friendly.

Cynthia

5.0 of 5 stars

Mar 24, 2022

Professionalism and friendliness of staff and service

John I.

5.0 of 5 stars

Jan 22, 2022

"I brought my Ford Fusion in on a Wednesday at noon for a loud rear bearing. I knew I would have to leave the car for a few days for the bearing, and the brakes needed replacing too. At 4PM that same afternoon I received a call saying my car was ready. The"

April C.

3.0 of 5 stars

May 19, 2021

Service was OK. I had an oil change and tire rotation. I ws surprised that I did not receive a check list of services as I have received from the Midas I normally go to in Massachusetts. They also did not put a sticker on the windshield for the next due

Chris M.

5.0 of 5 stars

Apr 11, 2021

Very professional. Will be back.

Joe P.

5.0 of 5 stars

Apr 03, 2021

"My wife and I only use Midas for fixing our vechiles, we trust them to be honest and always do a great job. Thank you Jim"

Betsy R.

5.0 of 5 stars

Feb 22, 2021

Excellent service

Nancy H.

5.0 of 5 stars

Feb 12, 2021

Appointment booked and battery replaced. Sonny and the crew had me back on the road very quickly! I can always depend on Midas.

anonymous

4.0 of 5 stars

Feb 06, 2021

The people were friendly and they took care of me in a timely manner.

anonymous

5.0 of 5 stars

Nov 16, 2020

Always get great service!

Nancy H.

5.0 of 5 stars

Oct 07, 2020

"Excellent Service, honest assessment. "

anonymous

5.0 of 5 stars

Sep 20, 2020

Always great service! You can always count on them to fit you in and give you top priority.

anonymous

5.0 of 5 stars

Aug 18, 2020

Really top notch service, Jim and Steve are the best! Fast service. Kept our car running much longer.

Beverlee B.

5.0 of 5 stars

May 19, 2020

"Jim and everyone that?s works at Midas are fantastic, they are very helpful and the do an excellent job. I?ve never had a bad experience when going there. They are the best !!!"

Charles T.

5.0 of 5 stars

Feb 20, 2020

I went in for an oil change and the staff were very friendly and the service didn't take as much time as I thought. I'll definitely be a returning customer!

anonymous

5.0 of 5 stars

Feb 09, 2020

Great guys. Very clear and honest people.

anonymous

5.0 of 5 stars

Jan 06, 2020

Excellent service. Knowledgeable staff

anonymous

5.0 of 5 stars

Dec 29, 2019

The staff was very honest and timely about the service of my car. Joe is great!

anonymous

3.0 of 5 stars

Nov 28, 2019

Expensive parts and labor but repair was done fast

Sally E.

5.0 of 5 stars

Oct 30, 2019

"THE EVER SMART, KIND, CAPABLE JIMMY ?.. MANAGER EXTRAORDINARE ?.. COULD NOT BE MORE WISE, HELPFUL, AND RESPECTFUL AS A HUMAN BEING ?. LET ALONE A SUPERB OFFICIAL OF MIDAS. HE IS WHY WE CHOOSE MIDAS! JOE IS VERY KNOWLEDGEABLE, COURTEOUS AND IS A GOOD "

Wendy H.

5.0 of 5 stars

Oct 09, 2019

"While driving around, I noticed my inspection sticker had expired and I was taking a trip the next day! So I called and was able to get an appointment later that day. I dropped the car off and didn't have to wait long! Joe was able to get it turned aroun"

anonymous

5.0 of 5 stars

Sep 18, 2019

Nice quick service ..very friendly and knowledgable

David C.

5.0 of 5 stars

Sep 17, 2019

"Always able to give you trustworthy advice and recommendations, quality car service work, very professional and reliable staff!"

Loretta M.

5.0 of 5 stars

Aug 07, 2019

always a great service.

James T.

5.0 of 5 stars

Jul 12, 2019

"Fit me right in, out of there in less than 30 mins."

Frank O.

1.0 of 5 stars

Jul 09, 2019

These guys did a great job charging me $900 to fix my breaks but insisted the water pump was fine and it?s normal for my car to be overheating. I guess they were wrong because as soon as I left and went over a mountain my truck was ruined. Now I have a new

anonymous

5.0 of 5 stars

Jun 23, 2019

Quick and solid service, reasonably priced. Absolute fair deal.

Barbara R.

5.0 of 5 stars

Jun 12, 2019

Great service

anonymous

5.0 of 5 stars

Jun 09, 2019

Great service. Great people.

Dolores C.

5.0 of 5 stars

Jun 08, 2019

"The gentlemen of Midas are extremely professional, knowledgeable, sweet and courteous. What more can one ask for really?!?"

Marilyn M.

5.0 of 5 stars

Jun 06, 2019

"Work was done in a timely manner, the waiting room was comfortable and coffee was offered. The restroom was very clean and comfortable. And the price of work was affordable. Also the service people were very pleasant. I would recommend Midas for automotive"

anonymous

4.0 of 5 stars

May 27, 2019

Service was fine except for 2 things. I told them I had a new car over the phone when I made my app't and was still told that the 19.99 advertised coupon price would hold, however when I went to pick it up the price was 70 something. They did credit the difference but were quite condescending that I didn't know that my new car needed synthetic oil. Seeing as they knew that it was new ahead of time they should have explained that to me prior to the service, not after.

anonymous

3.0 of 5 stars

May 22, 2019

The amount charged for the service rendered was greatly inflated. Staff was kind.

Kathy M.

5.0 of 5 stars

May 16, 2019

"Jim & Joe @ the Middletown, RI location are great! The service is friendly and reliable. They greet you as soon as you walk in the door.And the honesty is very much appreciated, nothing is pushed but they will explain what has to be taken care of now and"

anonymous

5.0 of 5 stars

Apr 16, 2019

quick, and professionally done by my friends at Midas!

Michael P.

5.0 of 5 stars

Apr 15, 2019

"Joe and friends are the BEST - quick service, clear communication, and friendly manner"

Diane S.

5.0 of 5 stars

Apr 10, 2019

Everyone is always so friendly & they try to take care of you in record time!

Michael P.

5.0 of 5 stars

Feb 19, 2019

Jim and Joe consistently give the best service I have EVER had for my vehicles - I always go here FIRST - you will be grateful for doing business here !

Geoffrey S.

1.0 of 5 stars

Jan 16, 2019

"I had an 11 a.m. appointment for an oil change. I arrived at 10:55 a.m. and checked in. I told Jim, the Midas rep, that I would wait for the car outside the shop and could be reached on cellphone. When I returned to the shop at 12:45 p.m. I was very surpri"

anonymous

5.0 of 5 stars

Jan 12, 2019

Great staff, very helpful.

Scott T.

5.0 of 5 stars

Jan 02, 2019

"I have moved to the far side of RI however still go to the Midas in Middletown because everyone there is always friendly, helpful, and they do a great job. "

anonymous

5.0 of 5 stars

Jan 02, 2019

Great Place For any service. They got me in and out of there in a very timely manner. The staff here have always been friendly.

Deborah G.

5.0 of 5 stars

Jan 01, 2019

I go there because I expect them to be honest with me concerning my car?s needs.

Carol K.

4.0 of 5 stars

Dec 16, 2018

Going to Midas for a while. Jim is always wonderful and helpful! Joe is very personable and friendly. I wanted to print the coupon but there was no coupon there! Can I have a coupon please?

Warren J.

5.0 of 5 stars

Dec 08, 2018

good service and good explanations of services needed in the future. very friendly and outgoing staff.

Rick B.

5.0 of 5 stars

Dec 02, 2018

Great service

anonymous

5.0 of 5 stars

Nov 19, 2018

Great guys, great service. They are very accommodating. I have been bringing my cars there for 20 years. Jim, Alex, Joe and team - keep up the good work!

Brett H.

5.0 of 5 stars

Oct 20, 2018

"Excellent service, personable workers. I will be back again."

Terry C.

5.0 of 5 stars

Sep 27, 2018

Midas did an excellent job... again.Jim and Joe are very knowledgeable and helpful.

Cliff H.

1.0 of 5 stars

Sep 18, 2018

Went to Midas. Had made an appointment and was told nothing earlier in the day. Arrived and told 2 hour wait!!!...Asked if it was always like this and told no usually 'only' an hour. Left and will never go back

anonymous

5.0 of 5 stars

Sep 07, 2018

They did well all the parts isntall e fine

Robert D.

5.0 of 5 stars

Aug 15, 2018

"Honest, genuine, hard working "

Kathy M.

5.0 of 5 stars

Aug 03, 2018

"This was probably my fourth visit to Middletown Midas. Jim & Joe are terrific. After calling me to get approval to work, they explained everything they will do, in a way I can understand. They are very honest, saying things like I can probably wait a wh"

Danielle B.

5.0 of 5 stars

Jul 15, 2018

"Always fast, convenient, courteous and reasonable. My local go to for general car service! "

anonymous

5.0 of 5 stars

Jul 09, 2018

Called to schedule appointment and given an appointment within 2 hours of my call. Brought car to Midas and service was completed within 20 minutes as promised. Very satisfied with ability to schedule appointment last minute and with their service.

James C.

5.0 of 5 stars

Jun 17, 2018

"Jim and his crew are great to work with, honest and very accommodating "

anonymous

5.0 of 5 stars

May 10, 2018

Nice guys. Great service!

anonymous

5.0 of 5 stars

May 09, 2018

Excellent as usual. Nice people, great service

James C.

5.0 of 5 stars

May 05, 2018

"Work completed as promised, no pressure and on time"

Rob C.

4.0 of 5 stars

Apr 25, 2018

"I didn't have the right papers for the state inspection, but the shop managers allowed me to return later that day to get the inspection done. That was really helpful. I also liked that I got an itemized list of what was checked and what was done to the ve"

Nancy C.

5.0 of 5 stars

Jan 15, 2018

"Jim and Joe at the Midas in Middletown, RI are the best. You feel you can trust them with your automotive repairs. They never try to get you to buy more service than you need. Comfortable waiting area with coffee maker and good magazines."

George M.

5.0 of 5 stars

Dec 30, 2017

As always. Great service from Jim and his team!!

Janine B.

5.0 of 5 stars

Oct 06, 2017

Needed some regular and overdue maintenance on my vehicle and the staff were awesome at taking care of everything in a very quick turn around time.

Ray B.

5.0 of 5 stars

Sep 28, 2017

"Good value, dependable, fast, honest. What to expect from a ""local"" mechanic. Jim and his team do a great job communicating and fixing things fast. "

Kathy M. M.

5.0 of 5 stars

Aug 31, 2017

"This is my second or third visit to Midas in Middletown, RI. Jim & Joe are so professional & so honest. They will bring you to your car and show you if something is obviously wrong and explain everything. Don't let any of these guys go!"

Valerie J.

5.0 of 5 stars

Aug 27, 2017

Great job....as usual!!!!!

Janet C.

5.0 of 5 stars

Aug 03, 2017

"I have always had a great experience at Midas in Middletown, on East Main Rd. Friendly and accommodating. They explain everything they are doing. Much more affordable than the Dealer!"

Chris E.

5.0 of 5 stars

Jul 14, 2017

"Fast, reliable & friendly!"

Scott T.

5.0 of 5 stars

Jul 10, 2017

The Middletown Midas service center always does a great job with my vehicle and the staff are always friendly and helpful. I will continue going there because you can rely on the staff and trust that they will do a great job.

John D.

5.0 of 5 stars

Jul 07, 2017

very good service. no problems. always satisfied with job they do and the questions they answered.

anonymous

5.0 of 5 stars

Jan 31, 2017

very informativeand professional

anonymous

5.0 of 5 stars

Apr 02, 2016

Had a Great experience. They had me in and out in no time. Will definitely suggest them to anyone needing service.

anonymous

5.0 of 5 stars

Oct 31, 2015

The service was done quickly and very professionally. Highly recommend them.

robert b.

1.0 of 5 stars

Sep 23, 2015

"My Audi had an exhaust problem, I brought it to this Midas store. They checked it out and gave me an estimate of $93.98 fot parts and $317 for 1.5 hrs of labor. I questioned the excessive labor rate and was told they charge something around $170/hour!.I "

john p.

1.0 of 5 stars

Aug 03, 2015

"After 25* years, I wont be returning because of the gruff and grizzly service and attitude exhibited by the ***'t mgr. which I tolerated because Jim was such a great manager but cant anymore. "

anonymous

5.0 of 5 stars

Jul 05, 2015

Fast service - great people!!! Thanks to Jim, Alex, and techs...great service at a fair price!!!

Michelle S.

5.0 of 5 stars

Apr 15, 2013

"I went to Midas for an oil change and Jim said I needed brakes. I didn't listen and a few months went by. While traveling in Boston my radio wasn't working so I turned it off...then I heard my brakes! They were so bad I didn't hesitate for a moment, ditche"

Chuck B.

5.0 of 5 stars

Dec 27, 2012

"For over twenty*five years, I have been taking my vehicles to Midas in Middletown RI for service and inspections. Quality, convenience and pricing is a big reason, but more importantly, Jim William and his entire team have been together for years, know th"

Auto Repair | Oil Change | Brakes | Tires - Midas Middletown, RI 02842 (2024)

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